2888 Views 6 Replies Latest reply: 2015-08-06 19:08:05
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Level 2
(40) points
Not sure if I’m doing something wrong here but for some reason my inquiries via email, forum and "Your Issues" on this matter continue to go unnoticed and unanswered, looking for a simple yes/maybe/no which obviously seems tough to come by… Yes I started a new thread/discussion but this is becoming frustrating when one looks for support yet it appears to be non-existent, great product but looking for a simple answer isn’t so great.
Regards,
Slivy58 -
Level 3
(63) points
HI
I just got my system. Loving it.....
Im going to guess that you cant get the diag to show up on the print program from Autel...
Im having the same problem and Im also running Windows 8.1.
Ill try get some sort of answer. If I do ill post it here.
Regards
Mornay
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Level 10
(10965) points
win 8.1 is not supported at the moment. -
Level 3
(63) points
Hi
Could you please tell me when it will be supported?
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Level 10
(10965) points
Hi, it is under development but there are still some issues unsloved. So far we cannot tell the date that will be supported. Anyway, our engineers will rush the process and release it once available. Thanks! -
Level 2
(40) points
Well we got our answer but now the problem is that Windows 10 is just around the corner, wonder if that'll throw another wrench into things LOL. -
Level 1
(3) points
I have found a work around on another thread for this issue.
I just did it on my windows 8.1 (MD802) and it works like a champ.
Follow Dagge's Instructions below
I have now found out that the problem is in Windows "security settings". Standard setting in Windows 8.1 Pro (probaly the same in other Win8-versions) is to stop drivers that are not approved by Microsoft.The driver included in the AUTEL PC Suite Setup package is not digitally signed by Microsoft. To overcome this problem I tested to tweak Windows according to this"Geek guide":How to Disable Driver Signature Verification on 64-Bit Windows 8.1----Press the Win + C keyboard combination to bring up the Charms Bar, then click on the Settings Charm.We need to head into the Modern Control Panel, so go ahead and click on the Change PC settings link.When the Control Panel opens, switch over to the “Update & recovery” section.Then click on the Recovery option on the left hand side.Once selected, you will see an advanced startup section appear on the right hand side. You will need to click on the “Restart now” button.(restarting and showing "Choose an option")Once your Computer has rebooted you will need to choose the Troubleshoot option.Then head into Advanced options.Then Startup Settings.Since we are modifying boot time configuration settings, you will need to restart your Computer one last time. (A list of "Restart to change Windows options" will occur)Finally, you will be given a list of startup settings that you can change. The one we are looking for is “Disable driver signature enforcement”. To choose the setting, you will need to press the F7 key.That’s all there is to it. Your PC will then reboot and you will be able to install unsigned drivers without any error message.-------Then I unistalled the AUTEL PC Suite.Downloaded teh latest version again and installed successfully!There was a WARNING during installation process, which I had to ignore (of course).Now its possible to print out!Might be safeer to channge back Windows "security setting" again. Though I have not done that yet. So I do not know if the print function will remain afterwards....Cheers!
Original post location:
http://pro.auteltech.com/autelsupport/MaxiService/16892.jhtml
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